Refund policy

Last Updated: June 26, 2026

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@puppyadventurecenter.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return question at Support@puppyadventurecenter.com.

Phone: 540-892-1692

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. After you submit a request for an exchange through Support@puppyadventurecenter.com you will be sent a shipping label with instructions on where to send it back to.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 5 business days have passed since we’ve approved your return, please contact us at Support@puppyadventurecenter.com

Cancelations

Cancelations are only available until the status of the order has been fulfilled.